Livraison
Delivery and fulfilment
Every order is packed by hand in Paris and sent tracked. Charges, timings and what happens when something goes wrong are all set out below, in the same detail we would want if we were the ones waiting.
Where we ship, what it costs, how long it takes
| Zone | Charge | Transit | Notes |
|---|---|---|---|
| Mainland France | €6.9, included over €150 | 2–4 working days | Tracked, signature on delivery for orders over 200 EUR. |
| European Union | €12.9 | 3–7 working days | Tracked. No customs formalities, no import duty. |
| Rest of Europe and worldwide | €24.9 | 6–14 working days | Tracked. Import duty and local taxes are payable by you on arrival. |
All charges are in euro and include VAT. Transit times are working days and begin the day after the parcel leaves us, not the day you order.
How long before it leaves us
Orders placed and paid for before 13:00 CET on a working day are usually packed the same day. Otherwise we pack within 1–3 working days. You receive a dispatch email with a tracking number the moment the parcel is handed to the carrier.
We do not dispatch on Saturdays, Sundays or French public holidays. If a piece in your order is the last of its batch and fails our final check, we tell you the same day and offer either a full refund of that line or a replacement piece of your choosing.
What arrives
Each piece is folded in unbleached tissue, in a recycled and recyclable cardboard box or a paper mailer for a single lightweight item. There is no plastic in the packaging. The parcel carries a delivery note listing what is inside, the order reference, and the sorting information required for textiles.
Tracking
The dispatch email carries the carrier and the tracking number. If tracking has not updated for three working days, write to support@chanamod.space with the reference and we will open an enquiry with the carrier on your behalf. You do not have to deal with them yourself.
If nobody is in
The carrier leaves a card and either attempts again or holds the parcel at a collection point, typically for ten to fourteen days depending on the country. If it is returned to us unclaimed, we contact you and either resend it — you pay the second carriage — or refund the order in full minus the original delivery charge.
Late, damaged or lost
- Late. If we have not delivered within thirty days of the order, or by any later date agreed with you, you may cancel by any durable means after asking us to deliver within a reasonable further period. We refund every sum paid within fourteen days of the cancellation.
- Damaged. Note the damage on the carrier’s document if you can, keep the packaging, and send us photographs within three days. We send a replacement where the batch allows, or refund in full. We pay all carriage.
- Lost. Once the carrier declares a parcel lost, or tracking has stalled long enough that we consider it lost, we replace or refund it. The risk of loss in transit is ours, not yours, unless you appointed the carrier yourself.
Import duty outside the European Union
Prices on this site include French VAT. For deliveries outside the EU, your customs authority may charge import duty, local sales tax and a handling fee. These are payable by you and are not collected by us. If a parcel is refused at customs and returned, we refund the goods but not the carriage.
Addresses we cannot ship to
We do not deliver to poste restante addresses or to freight-forwarding lockers, because neither allows us to establish where the goods actually went if a claim arises. We deliver to home and work addresses and to carrier collection points.
Changing an address
Write to support@chanamod.space or call +33 7 97 03 97 45 with the order reference. Before dispatch we can change it outright. After dispatch we can usually ask the carrier to redirect, though not in every country.
Returns
Sending something back is covered in full on the returns, refunds and cancellation page, including who pays the carriage and when the money reaches you.
Last updated 12 August 2026.