Returns, refunds and cancellation

Cancelling before the parcel leaves us

Orders are packed within 1–3 working days. If you write to support@chanamod.space or call +33 7 97 03 97 45 with your order reference before the parcel has gone, we will cancel it outright and refund the whole amount, delivery included, within fourteen days. Nothing needs to be sent back and no fee applies.

If the parcel has already left, the withdrawal procedure below applies instead. Tell us anyway, and we will help you refuse the delivery where the carrier still allows it.

Your right to withdraw

Under articles L. 221-18 and following of the Code de la consommation, you have 14 days to withdraw from a distance purchase without giving a reason. The period runs from the day you, or a person you nominated other than the carrier, take physical possession of the goods. Where an order is delivered in several parcels, it runs from the day the last one arrives.

If the 14th day falls on a Saturday, Sunday or public holiday, the period runs to the end of the next working day.

How to withdraw

1. Tell us before the 14 days are up, by any unambiguous statement. Email support@chanamod.space with your order reference, or use the standard form at the foot of this page. A telephone call to +33 7 97 03 97 45 also counts; we will confirm it in writing so you have a record.
2. We reply within one working day with the return address and instructions.
3. Send the pieces back within 14 days of telling us. Use a tracked service: proof of posting is what protects you if a parcel goes astray.
4. We inspect the return on arrival and refund you.

Condition the pieces need to be in

You may handle a piece as you would in a shop — try it on, look at how it is made, check the length. What you may not do is use it. To be accepted, a return must be:

• complete, with every tag still attached as it arrived;
• unworn beyond trying on, and unwashed;
• free of make-up transfer, fragrance, smoke and pet hair;
• free of alteration, including shortening a hem.

These are practical conditions, not a judgement about you. A piece that comes back wearable goes straight back into its batch and the count on the page changes; a piece that does not cannot.

Where a piece comes back with a loss of value caused by handling that went beyond establishing its nature, characteristics and proper working, we may deduct an amount reflecting that loss rather than refuse the return. If we do, we will tell you the amount and the reason before making the refund, and you may contest it.

Who pays the carriage

• Return carriage is paid by you, as article L. 221-23 permits. Within mainland France a tracked return of one to two pieces typically costs between €6 and €12; from elsewhere it depends on the carrier.
• Original delivery is refunded in full when you return a whole order. Where you return part of an order, the delivery charge is not refunded, because the parcel still had to be sent.
• Where the fault is ours — the wrong piece, the wrong size against the order, a fault, or damage in transit — we pay the return carriage. Send us a photograph and we will provide a prepaid label. Nothing in this paragraph limits the legal guarantees on the guarantees page.

How and when you are refunded

• We refund all sums paid, including the original standard delivery charge where the whole order is returned.
• The refund is made to the same payment method you used, unless you expressly agree otherwise. It never costs you a fee.
• We refund within 14 days of being told you are withdrawing. We may hold the refund until the pieces reach us, or until you provide proof of dispatch, whichever comes first.
• Once the refund is issued, how quickly it appears is a matter for your bank — typically two to five working days for a card.
• Where a first-order code was applied, the amount actually paid is what is refunded. The code is reinstated so it is not lost.

Where the right to withdraw does not apply

Everything on this site is a stock piece cut in a batch, so the right to withdraw applies to every order we take. We do not make anything to individual measurements, we do not personalise, and we sell nothing sealed for reasons of health or hygiene. Should that ever change, the exception would be stated on the piece itself before you ordered it.

If something is wrong with the piece

The right to withdraw is not the only route open to you. If a piece is faulty, does not match its description or does not have the qualities you could reasonably expect, the legal guarantee of conformity and the guarantee against hidden defects apply, for longer and with wider remedies. Both are set out on the guarantees page.

Standard withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You may also simply send us a clear statement in your own words.

Questions about a return

Write to support@chanamod.space or call +33 7 97 03 97 45. Monday to Friday, 09:00–18:00 CET (closed on French public holidays). If we cannot settle it between us, the mediation page sets out a free route to a consumer mediator.